Thank you for choosing nancaimz.com to purchase our beauty tools! We are committed to providing you with high-quality products and a great shopping experience. If you are not completely satisfied with the products you purchased, we offer the following refund policy:
- Refund Application Conditions
●Return requests must be made within 30 days of receiving the product.
●Products must be unopened, unused, and in their original packaging (including labels, seals, instructions, etc.) before they can be returned. - Refund Process
●Submit a refund application: Please contact us through our customer service email 13526880120@163.com and provide the order number, product information, and reason for the refund.
●Return confirmation: After receiving your refund application, we will confirm the return conditions and provide the return address.
●Product return: Please ensure that the product is returned safely. The return shipping fee is borne by you (unless the product has quality problems or the wrong product is sent).
●Refund processing: Once we receive the return and confirm that the product condition meets the refund requirements, we will process the refund as soon as possible, and the refund will be returned through your original payment method. - Refund Method
● Payment method: Refunds will be processed based on your original payment method. Please note that it may take 5-10 business days for a refund to appear in your account, depending on the processing time of your bank or payment platform. - Non-return reasons
● We will not be able to provide a refund in the following cases: Overdue returns (more than 30 days)
○ The product has been opened or used (such as the hygiene products mentioned above) - Refund for quality issues
● If the product has quality issues, is damaged or shipped incorrectly, we will provide you with a full refund or a replacement product (at your choice).
● In this case, the return shipping costs will be borne by us. - Contact us
If you have any questions about refunds or need further assistance, please feel free to contact the nancaimz.com customer service team:
● Email: 13526880120@163.com
● Phone: 13526880120
We appreciate your understanding and support and look forward to continuing to provide you with quality services and products!